Cancellation & refunds

The following are proposed launch terms. Orders are currently disabled. For any request, contact the seller using our contact page and quote your order reference.

Cancellation before dispatch

You may cancel an order before it is dispatched for a full refund, including shipping. Contact us as soon as possible. Once dispatched, we cannot stop the parcel; the return rules below apply.

Damaged, defective or incorrect items

Notify us within 7 calendar days of delivery with your order reference, a description and photos where possible. We will arrange a replacement or refund after reviewing the issue. Where a return is necessary, we will arrange or reimburse reasonable return shipping for an incorrect or defective item. Statutory rights are not limited by this reporting window.

Change-of-mind returns

Unused standard stickers in their original condition and packaging may be requested for return within 7 calendar days of delivery. Obtain return instructions before sending an item. Return within 7 days of approval. For change-of-mind returns, the buyer pays return postage and the original outbound shipping fee is not refunded. Used, applied or damaged-by-use stickers are not eligible for change-of-mind returns.

Refund processing

We aim to review cancellation or return requests within 2 business days. Approved cancellations are initiated for refund within 5–7 business days; returns are refunded within 5–7 business days after receipt and inspection. Refunds go to the original payment method through Razorpay. Banks and payment providers may take a further 5–10 business days to reflect the credit. Contact support if a refund has not appeared after that period.

Failed payments and duplicate charges

If money was debited without an order confirmation, retain your payment reference and contact support before paying again. We will reconcile the transaction and refund any confirmed duplicate or unfulfilled payment.